Terms of Service
Please read these terms carefully before using our services.
Last updated: October 5, 2026
1. Acceptance of Terms
By accessing and using the Maxiva website and our technology and marketing services ("Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Services.
2. Description of Services
Maxiva provides technology and marketing services for nonprofits, including systems integration and automation, CRM and data quality, reporting and dashboards, custom application development, websites and giving experiences, and ongoing technology and marketing support. We offer our Services through defined starting engagements and focused projects, with a fixed scope and an Expert Hours ceiling or a fixed price, and through Expert Hours packages, under these standard service terms and with no long-term contract or minimum term. Each engagement defines the work included. We reserve the right to modify, suspend or discontinue any part of our Services, including this website.
3. Account Registration and Security
To purchase Expert Hours or access the Maxiva Client Portal, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to your account.
4. Billing and Payments
All payments for Expert Hours packages and fixed-price projects are processed securely through our third-party payment processor (Stripe). By submitting payment information, you authorize Maxiva to charge the applicable fees.
Expert Hours packages (Starter, Growth and Scale, including marketing packages):
- Validity: Starter packages (10 hours) are valid for 2 months, Growth packages (30 hours) for 3 months and Scale packages (50 hours) for 6 months from the date of purchase. Marketing packages (Starter, Growth and Scale, for marketing work only) have the same hours, prices and validity; Custom marketing packages are quoted after the free Marketing Audit. On request, the expiry date of a Scale package can be aligned with your fiscal year or grant period.
- Top-ups: when you buy another package before your hours expire, your remaining hours move to the later of the two expiry dates, so a top-up doesn't shorten an existing expiry.
- Grace period: expired hours can be reactivated by buying a new package within 14 days of expiry.
- Reminders: the Client Portal sends reminders when 75% of your hours are used and 14 days before expiry.
- Refunds and transfers: expired hours are not refunded, and hours cannot be transferred to another organization.
- Referral codes: a new client may use one referral code, at its first purchase, to receive 10% bonus hours on its first Expert Hours package. Only client referral codes can be used on marketing packages; sales-partner codes cannot.
5. Maxiva Impact Assessment
The Maxiva Impact Assessment is free. It provides estimates based on the information you enter and Maxiva's general assumptions. Actual time and cost savings depend on your systems, processes and implementation, and are not guaranteed. Completing the assessment does not create any obligation to buy Services.
6. Intellectual Property
Unless specifically agreed upon in a separate Statement of Work (SOW), Maxiva retains all rights, title and interest in and to our pre-existing intellectual property, methodologies and tools used to deliver our Services, including Maxiva Giving and the Maxiva Giving Kiosk. Upon full payment for custom deliverables, clients receive a perpetual, non-exclusive license to use the developed software or systems for their intended purposes. Terms for Maxiva Giving are set out in your client agreement.
7. Limitation of Liability
To the maximum extent permitted by law, Maxiva shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data or business opportunities, arising out of or related to your use of our Services.
8. Contact Information
If you have any questions or concerns regarding these Terms of Service, please contact us at:
Email: info@maxiva.tech